Improve mainstream business writing: email, memos, reports, letters, IM

• Do you want greater conciseness and clarity?
• Do your colleagues complain of poor results, getting ignored,
  or taking too much time to get communications written?
• Are you seeing poor decisions about the level of detail readers need?
• Do communications fail to focus on readers and their priorities?

If you want to focus on internal and external business writing, you need Writing for Results.

If you want to focus on external writing to customers/clients, you need Customer-Focused Writing.